FAQ

Can I Visit Your Workshop?

Our workshop located in Jinshan District, Shanghai, China and it's not far away from the airport and railway station, we welcome you to visit us anytime.
What Happens If There's Damage Or Item Missing in My Order?

We try very hard to avoid mistakes and we are sorry if it happens, you can give us a call or send an email, we will provide compensation or free replacements as soon as possible.
What's Your Policy On Warranty?

We provide 1 years warranty on stills. We will provide free replacements and needed info immediately if something goes wrong.
What's The MOQ?

We do not require MOQ on stills.
What's The Lead Time?

Most of items can be shipped within 15 work days, for custom order we normally need around 30 days.
Are You A Manufacturer?

Yes we are, our workshop has over 10 years of experiences in the industry and we can do custom orders.
What Is Your Payment Term?

1. T/T transfer, 40% advance payment for start production, after paying 60% balance payment for shipping.
2. Paypal or trade assurance is available.
How Long Is The Quality Guarantee Period?

We supply 6 to 12 months for quality guarantee according to customers' using frequency.

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