Service

Pre-sales Service

Our pre-sales service focuses on understanding your unique distillation needs to deliver tailored solutions. Our technical consultants communicate in-depth to analyze feedstock type, product purity, capacity, and budget, providing detailed specs, drawings, and performance simulations.

On-site visits are available to assess facility layout, ensuring seamless integration of our equipment into your production line, addressing queries for smooth collaboration.

 

In-sales Service

During sales, we maintain transparent communication at every stage. Post-order, our project team creates a customized production schedule with regular progress updates. Adhering to international quality standards, we conduct strict inspections from raw materials to assembly.

Factory audits are welcome, and our sales reps assist with delivery details (shipping, timelines, customs) for a hassle-free purchase.

 

After-sales Service

Our after-sales service maximizes your equipment's performance and lifespan, including a one-year warranty for free repair/replacement of manufacturing defects.

A 24/7 support team offers remote troubleshooting, while we provide maintenance reminders and on-site visits. We stock genuine spare parts at competitive prices to minimize downtime.

 

On-site Installation

Our professional technicians handle on-site installation, starting with a detailed site survey to check utilities and safety compliance. They follow strict procedures for correct, safe assembly, conducting leak, pressure, and performance tests.

We work efficiently to reduce operational disruption, clean the site post-installation, and provide a handover document with reports and guidelines.

 

Technical Guidance

We offer comprehensive technical guidance, including on-site/remote training for operators on operation, safety, maintenance, and troubleshooting. Detailed manuals, videos, and materials support learning.

Our experts also provide consulting to optimize processes, improve quality, reduce energy use, and share updates on distillation tech advancements.